Mecanismos de controle estatal como meio de melhorar a qualidade dos serviços públicos dos governos locais
Kharkiv Polytechnic Institute
Doctor of Sciences in Public Administration. Associate Professor, Department of Sociology and Public Administration, Kharkiv Polytechnic Institute, Kharkiv, Ukraine.
email: philologyo22@gmail.com
Dnipro Academy of Continuing Education
PhD in Public Administration. Associate Professor, Department of Public Administration and Law, Dnipro Academy of Continuing Education of Dnipropetrovsk Regional Council, Dnipro, Ukraine.
email: 1natvolkova22@gmail.com
Ministry of Defense of Ukraine
Candidate of Sciences in Public Administration. Deputy Head of the 155th Military Representation, Ministry of Defense of Ukraine, Kharkiv, Ukraine.
email: krasnyk08evgen@gmail.com
Taras Shevchenko National University of Kyiv
Doctor of Political Science. Professor, Department of Public Policy, Educational and Science Institute of Public Administration and Civil Service, Taras Shevchenko National University of Kyiv, Kyiv, Ukraine.
email: irinaleksen14o@gmail.com
Taras Shevchenko National University of Kyiv
Postgraduate Student, Educational and Research Institute of Public Administration and Civil Service, Taras Shevchenko National University of Kyiv, Kyiv, Ukraine.
email: 12svitlm27@gmail.com
O artigo trata dos mecanismos de controle estatal e seu papel na melhoria da qualidade dos serviços públicos prestados pelos órgãos de governo autônomo locais. O objetivo do artigo é identificar os principais mecanismos de controle estatal, oportunidades para melhorar o nível de serviços públicos dos órgãos de governo autônomo locais e fornecer recomendações para melhorar o sistema de controle estatal. Foram estudados diferentes mecanismos de controle estatal, incluindo inspeções, avaliação de desempenho, auditoria financeira, padrões de qualidade, supervisão legal e mecanismos de feedback dos cidadãos. Análise contextual, comparação e métodos gráficos foram utilizados como métodos de pesquisa. A satisfação com os serviços nos países da UE foi determinada por diferentes áreas dos serviços públicos. O estudo enfatiza a importância do controlo estatal na promoção da transparência, responsabilização e melhoria contínua na prestação de serviços do governo local. Os resultados do estudo demonstram formas de optimização dos mecanismos de controlo estatal pelas autoridades públicas para melhorar a qualidade global dos serviços públicos. A atenção está centrada na necessidade de um controlo estatal eficaz para aumentar o nível de satisfação e bem-estar dos cidadãos a nível local. Foi desenvolvido um modelo de implementação abrangente de mecanismos de controle estatal sobre a qualidade dos serviços públicos dos órgãos de governo autônomo locais.
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