Derecho y políticas públicas

Analysis of the International Experience in Providing Administrative Services to the Population

What Relevance for its Enforcement in Ukraine?

Vol. 23 No. 1 (2021)
Published: 2021-09-03
Ivanna Ivanivna Zadoia
Stanislav Denysyuk
Andrii Tanko
Kirill Mikhailovich Nedrya

It is a common interest and understanding that providing the population with administrative services is an important aspect for the proper functioning of every given society. There is no society without the proper management of its local population. It is to this end that there is a need to examine the position of international law in seeing the administrative management of its population with emphasis in the Ukrainian government. The objective of this article is: 1) to study international experience in providing administrative services; 2) to elaborate propositions for improving the processes related to the provision of administrative services to the population.

The experience of foreign countries in the field of providing administrative services to the population (in particular, the United States, Canada and Western Europe) has been analyzed. It has been emphasized that Ukraine needs to build its own system of administrative services, taking into account effective models of carrying out public administration in developed Western countries. It has been noted that the quality of administrative services to the representatives of different segments of the population is one of those criteria, which assists in assessing the effectiveness of the entire state system of the country. It has been emphasized that the service state institution, whose activity is to provide both public and private administrative and legal services, the example of which can be the above-mentioned service institution of the Ministry of Internal Affairs, is only part of the large-scale reform of the existing state legal mechanism in Ukraine that has to change the essence of the functioning of state agencies in this area. 

Keywords: Array, Array, Array, Array, Array

How to Cite

Ivanivna Zadoia, I., Denysyuk, S., Tanko, A., & Mikhailovich Nedrya, K. (2021). Analysis of the International Experience in Providing Administrative Services to the Population: What Relevance for its Enforcement in Ukraine? DIXI, 23(1), 1-14. https://doi.org/10.16925/2357-5891.2021.01.07

Alina Topcha. Organization of the Provision of Administrative Services in Foreign Countries: Experience for Ukraine. SCIENTIFIC JOURNAL CHRONICLES OF KUL 1. 2015. Pp. 350-353.

Andrii Lys. The Challenges of Public Services of State and Local Authorities. THEORY AND PRACTICE OF PUBLIC ADMINISTRATION 51. 2015. Pp. 162-169.

Ivan Dragan. The Foreign Practice Organization Providing Administrative Services to the Public Authorities. ELECTRONIC SCIENTIFIC JOURNAL DERZHAVNE UPRAVLINNYA: UDOSKONALENNYA TA ROZVYTOK 4. 2014. Available at: http://www.dy.nayka.com.ua/?op=1&z=703

Mykola Lakhyzha. Improvement of the Provision of Administrative Services in the Republic of Bulgaria: Retrospective Analysis. PUBLIC ADMINISTRATION: THEORY AND PRACTICE 4. 2013. Pp. 58-63.

Natalia Litvinova & Oleksiy Litvinov. Providing Administrative Services to Citizens by Using Information and Communication Technologies in Ukraine: Topical Problems. PUBLIC ADMINISTRATION: THEORY AND PRACTICE 2. 2013. Available at: http://nbuv.gov.ua/UJRN/Patp_2013_2_9.

O. V. Poliak & T. H. Sarchynska. Formation of the Statistics of Management/Administrative Services. STATISTICS OF UKRAINE 4. 2004. P. 67.

Oksana Turkova. Electronic Services Delivery in Estonia: The Administrative and Legal Aspect. SCIENTIFIC BULLETIN OF THE INTERNATIONAL HUMANITIES UNIVERSITY. SERIES: JURISPRUDENCE 20. 2016.

Oleksandr Bukhanevych. Problems of Administrative Services by Local Authorities. SCIENTIFIC BULLETIN OF THE INTERNATIONAL HUMANITIES UNIVERSITY. SERIES: JURISPRUDENCE 14. 2015.

Olha Lavrenova, Tetiana Bilous-Osin & Sergij Mogul. ASSESSMENT OF THE QUALITY OF PROVIDING ADMINISTRATIVE SERVICES: MANUAL. Odesa. (2019).

Organization for Economic Cooperation and Development (OECD). OECD MAKING DECENTRALIZATION WORK IN CHILE. TOWARDS STRONGER MUNICIPALITIES. OECD Publishing. (2017). Available at: http://dx.doi.org/10.1787/9789264279049-en. Title from the screen.

Pol Mihus. Administrative Services and the Way for the Provision of Services under the “Single Window” Principle: Materials of the Research by the Project of PRISM. CONFERENCE OF THE MINISTRY OF ECONOMICS OF UKRAINE BY THE ASSISTANCE OF THE PROJECT PRISM. Project PRISM. (2012).

R. Fedushynska & M. Koval. GOVERNMENT FOR CITIZENS. INITIATIVES TO IMPROVE THE QUALITY OF SERVICES. OECD Publishing. (2000).

Susanna Dembitska. Administrative Services and their Implementation in Terms of Administrative Reform. SCIENTIFIC BULLETIN OF THE DNIPROPETROVSK STATE UNIVERSITY OF INTERNAL AFFAIRS 2. 2007.

Yana Mykhailiuk. Provision of Administrative Services by Local Self-Governments: Problematic Aspects and Ways to Improve. ODESSA LEGAL READINGS: MATERIALS OF ALL-UKRAINIAN SCIENTIFIC AND PRACTICAL CONFERENCE. (ODESA CITY, NOVEMBER 10-11, 2017). Publishing House Helvetyka. (2017). Pp. 136-138

Yuliia Danshyna. International Experience in Assessing the Quality of Providing Administrative Services. THEORY AND PRACTICE OF PUBLIC ADMINISTRATION 4. 2011. Pp. 467-475.

MÉTRICAS
ARTICLE VIEWS: 461
PDF VIEWS: 385