Mecanismos de control estatal como medio para mejorar la calidad de los servicios públicos de los órganos de autogobierno local
El artículo trata sobre los mecanismos de control estatal y su papel en la mejora de la calidad de los servicios públicos proporcionados por los órganos de autogobierno local. El objetivo del artículo es identificar mecanismos clave de control estatal, oportunidades para mejorar el nivel de los servicios públicos de los órganos de autogobierno local y brindar recomendaciones para mejorar el sistema de control estatal. Se estudiaron diferentes mecanismos de control estatal, incluyendo inspecciones, evaluación de desempeño, auditoría financiera, estándares de calidad, supervisión legal y mecanismos de retroalimentación ciudadana. Como métodos de investigación se utilizaron el análisis contextual, la comparación y los métodos gráficos. La satisfacción con los servicios en los países de la UE estuvo determinada por diferentes áreas de los servicios públicos. El estudio enfatiza la importancia del control estatal para promover la transparencia, la rendición de cuentas y la mejora continua en la prestación de servicios del gobierno local. Los resultados del estudio demuestran formas de optimización de los mecanismos de control estatal por parte de las autoridades públicas para mejorar la calidad general de los servicios públicos. La atención se centra en la necesidad de un control estatal eficaz para aumentar el nivel de satisfacción y bienestar de los ciudadanos a nivel local. Se desarrolló un modelo de implementación integral de mecanismos de control estatal sobre la calidad de los servicios públicos de los órganos de autogobierno local.
Cómo citar
Licencia
Derechos de autor 2024 DIXI
Esta obra está bajo una licencia internacional Creative Commons Atribución 4.0.
Every single author of the articles has to declare that is an original unpublished work exclusively created by them, that it has not been submitted for simultaneous evaluation by another publication and that there is no impediment of any kind for concession of the rights provided for in the contract.
In this sense, the authors committed to await the result of the evaluation by the journal DIXI before considering its submission to another medium; in case the response by that publication is positive, additionally, the authors committed to respond for any action involving claims, plagiarism or any other kind of claim that could be made by third parties.
At the same time, the authors have to declare that they are completely in agreement with the conditions presented in their work and that they cede all patrimonial rights. These rights involve reproduction, public communication, distribution, dissemination, transformation, making it available and all forms of exploitation of the work using any medium or procedure, during the term of the legal protection of the work and in every country in the world, to the Universidad Cooperativa de Colombia Press.
Bawan Yassin Sabir, Baban Jabbar Othman, Bayar Gardi, Nechirwan Burhan Ismael, Pshdar Abdalla Hamza, Sarhang Sorguli, Hassan Mahmood Aziz, Shahla Ali Ahmed, Bayad Jamal Ali & Govand Anwar. Administrative Decentralization: The Transfer of Competency from the Ministry of Education to General Directorates. International Journal of Rural Development, Environment and Health Research, vol. 5, no. 3. June 2021. Available at: https://dx.doi.org/10.22161/ijreh.5.3.1
Boštjan Brezovnik, Istvan Hoffman & Jarosław Kostrubiec. Local Self-Government in Europe. Lex Localis [online]. 2021. Available at: https://doi.org/10.4335/978-961-7124-00-2
Bawan Yassin Sabir, Baban Jabbar Othman, Bayar Gardi, Nechirwan Burhan Ismael, Pshdar Abdalla Hamza, Sarhang Sorguli, Hassan Mahmood Aziz, Shahla Ali Ahmed, Bayad Jamal Ali & Govand Anwar. Administrative Decentralization: The Transfer of Competency from the Ministry of Education to General Directorates. International Journal of Rural Development, Environment and Health Research, vol. 5, no. 3. June 2021. Available at: https://dx.doi.org/10.22161/ijreh.5.3.1
Boštjan Brezovnik, Istvan Hoffman & Jarosław Kostrubiec. Local Self-Government in Europe. Lex Localis [online]. 2021. Available at: https://doi.org/10.4335/978-961-7124-00-2
Bülent Bostanci & Nuri Erdem. Investigating the Satisfaction of Citizens in Municipality Services Using Fuzzy Modelling. Socio-Economic Planning Sciences, vol. 69. March 2020. Available at: https://doi.org/10.1016/j.seps.2019.100754
Council of Europe. European Charter of Local Self-Government [online]. 1985. Available at: https://tinyurl.com/yfnsaah6
Emma Bell, Clémence Fourton & Nicholas Sowels. Public Services in the UK: The Ongoing Challenges of Delivery and Public Accountability. French Journal of British Studies, vol. 26, no. 2. 2021. Available at: https://doi.org/10.4000/rfcb.7803
European Commission. A Comparative Overview of Public Administration Characteristics and Performance in EU28 [online]. 2018. Available at: https://tinyurl.com/6c6rcbwt
European Commission. Digital Economy and Society Index (DESI) 2022 [online]. 2023. Available at: https://tinyurl.com/mrtxj7fw
European Union. Developing a Decentralisation Index for the Committee of the Regions Division of Powers Portal [online]. 2021. Available at: https://doi.org/10.2863/841455
Geiguen Shin & Byong-Kuen Jhee. Better Service Delivery, More Satisfied Citizens? The Mediating Effects of Local Government Management Capacity in South Korea. Asia & the Pacific Policy Studies, vol. 8, no. 1. January 2021. P. 42-67. Available at: https://doi.org/10.1002/app5.316
Helge Arends. The Dangers of Fiscal Decentralization and Public Service Delivery: A Review of Arguments. Politische Vierteljahresschrift, vol. 61. March 2020. P. 599-622. Available at: https://doi.org/10.1007/s11615-020-00233-7
Jaroslav Mihálik, Peter Horváth & Martin ŠVikruha. Give Me Liberty or Give Me Money: The Fiscal Decentralization and Autonomy of Regional Governance in Slovakia. European Journal of Government and Economics, vol. 8, no. 1. 2019. P. 96-109. Available at: https://doi.org/10.17979/ejge.2019.8.1.4573
Latika Chaudhary & Lakshmi Iyer. The Importance of Being Local: Administrative Decentralization and Human Development [online]. 2022. Available at: https://tinyurl.com/f9unssz2
Liang Ma. Performance Management and Citizen Satisfaction with the Government: Evidence from Chinese Municipalities. Public Administration, vol. 95, no. 1. March 2017. P. 39-59. Available at: https://doi.org/10.1111/padm.12275
Maria Mousmouti, Haris Meidanis & Jos Uitdehaag. Civil Enforcement in the EU: A Comparative Overview. Comparative Report. Centre for European Constitutional Law [online]. 2021. Available at: https://tinyurl.com/ykw23jwm
Martijn Schoute, Tjerk Budding & Raymond Gradus. Municipalities’ Choices of Service Delivery Modes: The Influence of Service, Political, Governance, and Financial Characteristics. International Public Management Journal, vol. 21, no. 4. 2018. P. 502-532. Available at: https://doi.org/10.1080/10967494.2017.1297337
Michail Nerantzidis, Michail Pazarskis, George Drogalas, Stergios Galanis. Internal Auditing in the Public Sector: A Systematic Literature Review and Future Research Agenda. Journal of Public Budgeting, Accounting & Financial Management, vol. 34, no. 2. 2022. P. 189-209. Available at: https://doi.org/10.1108/JPBAFM-02-2020-0015
Miyeon Song & Kenneth J. Meier. Citizen Satisfaction and the Kaleidoscope of Government Performance: How Multiple Stakeholders See Government Performance. Journal of Public Administration Research and Theory, vol. 28, no. 4. 2018. P. 489-505. Available at: https://doi.org/10.1093/jopart/muy006
Miyeon Song, Seung-Ho An & Kenneth J. Meier. Quality Standards, Implementation Autonomy, and Citizen Satisfaction with Public Services: Cross-National Evidence. Public Management Review, vol. 23, no. 6. 2021. P. 906-928. Available at: https://doi.org/10.1080/14719037.2020.1730939
Nicola Bianchi, Michela Giorcelli & Enrica Maria Martino. The Effects of Fiscal Decentralization on Publicly Provided Services and Labor Markets. Working Paper No. 29538. National Bureau of Economic Research [online]. 2021. Available at: https://tinyurl.com/yeyf6b93
Organization for Economic Cooperation and Development (OECD). Equal Access to Justice for Inclusive Growth: Putting People at the Centre. OECD Publishing. (2019). Available at: https://doi.org/10.1787/597f5b7f-en
Organization for Economic Cooperation and Development (OECD). Making Decentralisation Work: A Handbook for Policy-Makers. OECD Publishing. (2019). Available at: https://dx.doi.org/10.1787/g2g9faa7-en
Organization for Economic Cooperation and Development (OECD). Digital Government Index: 2019 Results. OECD Public Governance Policy Papers No. 03 [online]. 2020. Available at: https://doi.org/10.1787/4de9f5bb-en
Organization for Economic Cooperation and Development (OECD). The OECD Digital Government Policy Framework: Six Dimensions of a Digital Government. OECD Public Governance Policy Papers No. 02 [online]. 2020. Available at: https://doi.org/10.1787/f64fed2a-en
Organization for Economic Cooperation and Development (OECD). Health at a Glance 2021: OECD Indicators. OECD Publishing. (2021). Available at: https://doi.org/10.1787/ae3016b9-en
Organization for Economic Cooperation and Development (OECD). Serving Citizens: Measuring the Performance of Services for a Better User Experience. OECD Public Governance Policy Papers No. 52 [online]. 2022. Available at: https://tinyurl.com/yp68anfd
Organization for Economic Cooperation and Development (OECD). Government at a Glance 2023. OECD Publishing. (2023). Available at: https://doi.org/10.1787/3d5c5d31-en
Raúl A. Ponce-Rodríguez, Charles R. Hankla, Jorge Martínez-Vázquez & Eunice Heredia-Ortiz. Rethinking the Political Economy of Decentralization: How Elections and Parties Shape the Provision of Local Public Goods. Publius. The Journal of Federalism, vol. 48, no. 4. 2018. P. 523-558. Available at: https://doi.org/10.1093/publius/pjy003
Richard M. Walker & Rhys Andrews. Local Government Management and Performance: A Review of Evidence. Journal of Public Administration Research and Theory, vol. 25, no. 1. January 2015. P. 101-133. Available at: https://doi.org/10.1093/jopart/mut038
Robinah Tumwebaze. Performance Management Systems and Local Government Service Delivery in Uganda: A Case of Bushenyi District [doctoral dissertation, Uganda Management Institute]. 2015. Available at: https://tinyurl.com/2a2vwp9a
Sujarwoto Sujarwoto. Why Decentralization Works and Does Not Works? A Systematic Literature Review. Journal of Public Administration Studies, vol. 2, no. 1. 2017. P. 1-10. Available at: https://tinyurl.com/y5kkt3z7
V. V. Kruhlov & D. A. Tereshchenko. Public-Private Partnership as Tool for Developing Regional Labor Potential. Science Innovations, vol. 15, no. 6. 2019. P. 5-13. Available at: https://doi.org/10.15407/scine15.06.005
