Mediación narrativa: técnicas y método para resolver conflictos en las organizaciones

Harvey Peña Sandoval

doi:10.16925/di.v17i22.1234

Narrative Mediation: Techniques and Method for Resolving Conflcts in Organizations : Techniques and Method for Resolving Conflcts in Organizations

Mecanismos alternativos de solución de conflictos

https://doi.org/10.16925/di.v17i22.1234

Harvey Peña Sandoval Ver Biografía

Universidad Santo Tomás

Purpose: Ths article addresses the techniques and methods of narrative mediation as a conflct resolution mechanism in an organizational context.

Description: To fulfil this objective, narrative mediation is fist defied, aftr which the suppositions underlying the narrative theory as applied to conflct are presented. Techniques for intervention in the narrative mediation are then described, the stages of a mediation are specifid and fially conclusions are stated.

Point of view: Based on mediation as a method of the discipline of conflct resolution, which is in turn
based on narrative theories of conflct and its resolution.

Conclusion: Narrative mediation enables employees and offials of companies and entities to resolve their conflcts, so that the parties can create narratives of respect, collaboration and mutual recognition. Thre must be commitment by academia and organizations to develop narrative mediation in Colombia.

Keywords: organizational conflct, narrative mediation, conflct resolution, narrative theory

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Peña Sandoval, H. (2015). Narrative Mediation: Techniques and Method for Resolving Conflcts in Organizations: Techniques and Method for Resolving Conflcts in Organizations. DIXI, 17(22). https://doi.org/10.16925/di.v17i22.1234

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Issue

Vol. 17 No. 22 (2015)

Published

2015-12-01

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