Santarriaga Pineda M de los D, Soto Ramírez FC. The impact of service quality on satisfaction and its relationship with the intention of word-of-mouth recommendation of savings and loan cooperatives: the case of Caja Popular Mexicana. Coop. Desarro. [Internet]. 2023 Jul. 31 [cited 2026 Jul. 5];31(126):1-19. Available from: https://revistas.ucc.edu.co/index.php/co/article/view/4369