Santarriaga Pineda, M. de los D., & Soto Ramírez, F. C. (2023). The impact of service quality on satisfaction and its relationship with the intention of word-of-mouth recommendation of savings and loan cooperatives: the case of Caja Popular Mexicana. Cooperativismo & Desarrollo, 31(126), 1-19. https://doi.org/10.16925/2382-4220.2023.02.04